IT Helpdesk and Administration Apprentice

About this opportunity

Due to the continued expansion of their highly successful engineering company, Sudlows are looking to grow their IT Helpdesk and administration team. If you want a job helping others with IT issues and problems, then this is the job for you.

This position would involve working predominantly in the Oldham office, with some work required at the Manchester office.

A normal day would include:
Supporting staff on the use of Windows and Office 365
Carrying out departmental tasks
Updating the IT Helpdesk system and documentation
Answering the phone and dealing with department calls
Communicating with computer users to find and fix problems
Tracking work in progress and recording issues and solutions
Updating online knowledge bases
Setting up new equipment and upgrading existing systems
Training people on new systems, face-to-face and online
Upgrading existing hardware, software and networks and all IT related equipment
Other duties will include troubleshooting and maintaining workstations/laptops, installing security updates on workstations and servers, setting up tablets, mobiles, VOIP phone system and setup of new computers for new starters. You will be working as part of the IT Team to support 200 – 250 users in all our locations.

Sudlows employ over 200 members of staff to design and build creative, sustainable and energy efficient solutions.

How you will be supported:
Full training and support will be provided by our expert training and assessment staff at The Growth Company.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE grades B in math and English (or a C in one of them would be considered)
A-levels or a BTEC in IT / ICT would be desirable

Personal Qualities

Adaptable
Personable
Punctual
Reliable
Confident
Ambitious
Flexible
Committed to the job

Skills

Be passionate about IT
Work as a team player
Have a courteous manner
Excellent customer service skills
Analysis and problem-solving skills
The ability to prioritise and manage tasks
Ability to work under heavy workload whilst consistently producing high quality work to tight deadlines
A desire to learn and actively further own progression with an IT helpdesk role