Insurance Customer Service Advisor Apprentice

About this opportunity

Catalyst Claims Management are looking for an apprentice to provide administrative support, handle incoming and outgoing calls for the insurance function and to support with insurance claims.

A normal day would include
Ensure that KPIs and deadlines are met throughout the insurance claims handling process
Update company systems, ensuring all information is recorded in an accurate and timely manner
Close down insurance claims on completion date, ensuring that all necessary paperwork and management information is in place and up to date
Maintain all the claims data on database system
Follow the Data Protection Act 1998 at all times
Ensure average lifecycle is kept to a minimum through proactive claims handling
Act as a contributing member of the team and undertake such other duties as reasonably required

Catalyst Claims is a fast-growing insurance claims management company which prides itself on its dynamic culture, brand and reputation for providing exceptional customer service.

What you could go on to do:
Possible progression within the company and progression onto the next level apprenticeship.

How you will be supported:
Full training and support will be provided by our expert training and assessment staff at The Growth Company.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

GCSE maths and English grades A-C/4-9

Personal Qualities

A proactive self-starter with a can-do attitude

Skills

Possess or working towards Cert CII or equivalent
Pleasant, clear telephone manner
Strong interpersonal skills and able to communicate, verbally and in writing at all levels within the organization
Capable of working under own initiative and without supervision
Numerate and methodical with a keen eye for detail
Strong organisational skills and the ability to work to tight deadlines and schedules
Competent in the use of Microsoft Office i.e. Word, Excel and Outlook