IT Support Apprentice

About this opportunity

This apprentice role is to support the business with the implementation, management and support of the company’s IT systems and equipment. You will be the first point of contact for all employees that require helpdesk IT assistance.

Core Responsibilities:
• Learning first line support and dealing with helpdesk tickets
• Working on routine maintenance, hardware and software updates
• Asset management, including the upkeep and accuracy of IT inventory around the company
• Offering support and training where required
• Organising 1:1/group sessions where new system tools become available
• Managing database controls
• Working to rollout the company and move towards MS365 / sharepoint systems, taking an active part in the structure, control and employee usage of the new cloud based system
• Assisting with internal projects as required, such as new office expansion, configuration and equipment movement
• Consistently review Loft’s IT hardware and make recommendations for improvements, change or new software systems.
• Controlling the company mobile phone procedures and distribution/record keeping
Loft Interiors was established in 2003 to provide a ‘one stop’ furnishing solution for the residential property sector.

What you could go on to do:
Become a permanent member of staff with possible progression in the company.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

2 GCSEs A-C/4-9 in maths and English or equivalent

Personal Qualities

We would expect the candidate to:
• Be honest and show integrity at all times
• Demonstrate high standards of personal conduct
• Value and respect colleagues and other members of staff
• Work with others to develop and improve services
• Take personal responsibility for their words and actions and the quality of service they deliver

Skills

The ideal candidate will need to be:
• A quick learner
• Self-motivated
• Flexible
• Hard working
• Enthusiastic
• A team player