This apprenticeship opportunity will involve communicating with customers in relation to repair queries across a variety of platforms. As a member of a core customer-facing team, you will work to achieve excellent levels of service within your role.
A normal day would include the following:
• Answering incoming calls, online requests and internal work tasks relating to repairs and maintenance queries
• Carrying out a wide range of administrative tasks in relation to the repairs service team
• Liaising with colleagues and contactors relating to repairs issues
• Processing all repairs and book appointments using the in-house IT systems
• Providing excellent customer service to a wide range of customers with diverse needs
• Meeting all relevant service standards
• Being pro-active and taking ownership when dealing with all repairs service team queries, including the initial handling of customer issues and working towards a resolution
• Promoting and providing repair services that are accessible, clear and reliable for all customers – including the development of a fantastic digital offer
• Undertaking other work of an equal nature and duties related to the objectives of the post, as directed by the appropriate line manager
Irwell Valley is a dynamic, innovative and ambitious housing organisation that provides services to over 16,000 people across the North West of England. Working from a fun, busy and vibrant office, you will contribute towards the delivery of a key front-line service amongst a hub of activity.
What you could go on to do:
Previous team apprentices have progressed to roles within customer service, building surveying and tenancy management.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
GCSEs A-C/4-9 in maths and English
Enthusiastic
Trustworthy
Hardworking
Positive attitude
Well organised
Excellent IT and communication skills
Strong team-player, with the ability to also work independently
IT skills
Teamwork skills
Good maths and English
DB Couriers have a vacancy for a Customer Service apprentice to join thier team to support thebusiness in offering communications to external customers both existing and new, along with supporting the work of internal employees.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.
A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintaining an excellent service level to ensure a positive experience for all customers.